Privacy Policy

The Handover Co.

Last updated: 22 Jan 26

1. Who we are

The Handover Co. provides end of tenancy cleaning, deep cleans, and holiday let turnover services across Sheffield.

For the purposes of data protection law, we are the data controller for any personal information you provide to us.

If you have any questions about this policy or your data, you can contact us at:


Email: [email protected]
Phone: +44 7950 477424

2. What information we collect

When you contact us, request a quote, or book a service, we may collect:

  • Your name

  • Your phone number

  • Your email address

  • Property details (such as postcode, number of rooms, access notes)

  • Any photos or videos you choose to send us for quoting purposes

  • Records of our communication with you

We only collect information that is necessary to respond to your enquiry and deliver our services.

3. How we use your information

We use your information to:

  • Respond to enquiries and provide quotes

  • Arrange and deliver cleaning services

  • Send booking confirmations, reminders, and updates

  • Take deposits and payments

  • Request feedback or reviews after a completed service

We do not use your details for unrelated marketing and we do not sell or rent your data to third parties.

4. Lawful basis for processing

Under UK GDPR, we process your data on the basis of legitimate interest and contractual necessity, meaning:

  • You have contacted us to request a service or information

  • We need to process your details to respond, quote, book, and deliver that service

Where required, we will also rely on your consent, which you can withdraw at any time.

5. How we store your data

Your information is stored securely using GoHighLevel (GHL), our customer relationship management system.

We take reasonable steps to ensure your data is protected and only accessible to those who need it to operate the business.

6. How long we keep your data

We keep enquiry and customer records for up to 24 months, unless a longer period is required for legal, accounting, or insurance purposes.

After this period, data is securely deleted.

7. Who we share your data with

We do not share your personal data with third parties, except:

  • Payment providers (e.g. Stripe or your bank) for processing deposits or payments

  • Where required by law or regulatory authorities

We never share your data for advertising or third-party marketing.

8. Your rights

You have the right to:

  • Request access to the personal data we hold about you

  • Ask us to correct inaccurate information

  • Request deletion of your data (where legally permitted)

  • Object to or restrict certain types of processing

To exercise any of these rights, please contact us using the details above.

9. Changes to this policy

We may update this Privacy Policy from time to time.
The most current version will always be available on our website.